PBi: Proactive Business intelligence

Per Gallup (2016), 87% of employees worldwide report a lack of engagement with their employer. Only 13% of employees strongly agree their leadership communicates effectively with the rest of the organization.

“Organizations have nowhere to hide. They have to adapt to the needs of the modern workforce, or they will find themselves struggling to attract and keep great employees and therefore customers.” – Jim Clifton, CEO, Gallup, 2016

Is your organization reaching, engaging and impacting the activity and behavior of your employees or members?

No? PBi can help. PBi effectively and efficiently bridges the enterprise to its most valuable asset, the employee, to support mission critical priorities. We deliver inGagement.

What is inGagement? inGagement represents the ability to improve communication and foster meaningful connection with individuals, teams, and populations inside the client organization. inGagement equips the enterprise (employers and healthcare organizations) to:

• Penetrate the “communication” noise with relevant and timely messaging to support business and wellness priorities,
• Increase operational efficiencies via improved communication work flow between functional areas of the business and the employee,
• Change behavior, particularly with respect to driving improved health and wellness behavior.

How can inGagement help the enterprise?
inGagement supports priorities specific to the well worker, administration, and operations, including:

• Motivating healthy behavior,
• Medication compliance and persistency (adherence),
• Health and wellness education,
• Discharge planning,
• Emergency Management,
• OSHA compliance testing and validation, and
• Benefit plan enrollment and processing.

PBi: The New Way to Connect & Engage

Connect with Members on their terms; so that it is not a burden

Best Practices:

• Engage Within a Positive, Accountable Relationship
• Allow the Member to respond to the interaction when it is convenient for them
• Avoid becoming a perceived negative interruption, then they won’t hide from you
• Remind Members of any outstanding interactions, close to end of day
• Be Considerate and Efficient
• Make each interaction short, simple and relevant, 5 – 8 seconds to complete
• Ask a question, get an answer, ask for clarity and receive it; done.
• Standardize interactions and re-use them (tasks)
• All interactions need to become a 2-way interaction, even for the simplest of feedback
• Combine tasks into connected process flows. Add in a Calendaring feature to automatically initiate the interactions with a Member for a certain mix of tasks
• Apply Highly Scalable, Secure Technology to Repeat Success
• Track and record all interactions, even those that were ignored or delayed responses
• Receive an overall status of the Member on a consistent basis (i.e. How are you feeling?)
• Place these interactions “inside” of the Member’s smartphone. No need for a voice call.



How PBi Makes It Happen:

• PBi will create and manage a branded Member engagement Smartphone App that will place your interactions “inside” of their most trusted personal device (their cellphone). PBi will “tether” itself to the Member without becoming an unwanted interruption; an INgagement tool.
• A very specialized Push, Pull technology solution for secure, constant contact. Push content and or questions and receive (Pull) an answer
• PBi validates the true phone number that it is registered on, updating the bad phone numbers
• PBi enables the organization to create standardized Care Plans, assigns to Members to automate the interaction required to effectively support a Member’s needs.



Process Flow Paths for Interaction
(the option of 2 paths with a ‘Yes’ or ‘No’ response)


Typical Uses for PBi Services

• Health Care Support with Care Plans
• Hospital Discharge Planning Support and Telemedicine
• Medication Management, Reminders and Basic Health Check (How are you feeling?)
• Vouchers for various needs (authorization, discounts, special purchases, transportation)
• Benefits: Replacing Paper and Postage
• Legally Binding Signatures
• Disaster Emergency management (tracking Members, authorizing directed transportation)

The State Government would connect with businesses to automate the collection of charter renewal fees (payments).

As a requirement to do business in the State, all businesses would be connected to the State via the PBi mobile App. The State would have the ability to:

• Collect Fees: As the businesses' renewal fees become due, the State would (automatically) send out a reminder message via PBi, to make payment. The same message enables the businesses to make these payments immediately online.
• Send Secure Messages: The message has a secure payload inside and is opened by the business, securely, using built-in data encryption services.
• Integrate Existing Services: Payment is made by directing the business to the State's preferred payment processor.
• Save Money: This service would replace the paper-based function which required paper, printing, postage and manapower; saving millions of dollars.
• Dramatically Increase Speed & Efficiency: While dramatically inceasing the speed and efficiency of which the State could do business.
• Become Best Practice Leader: Adding another real benefit to businesses in the State, also allowing the State to realize these revenues on a more consistent basis. The State would easily become a best practice leader nationally.

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